{"id":40329,"date":"2022-07-13T06:43:23","date_gmt":"2022-07-13T11:43:23","guid":{"rendered":"https:\/\/cimeaventures.com\/faq\/"},"modified":"2024-08-28T11:25:30","modified_gmt":"2024-08-28T16:25:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/cimeaventure.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row][vc_column width=”1\/3″][vc_hoverbox image=”39728″ primary_title=”Will I be cold?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660333468902{margin-top: 20px !important;margin-bottom: 20px !important;}”]The river temperature is always pretty fresh, between 9 and 23\u00b0C. We take the temperature daily and communicate it to our guests on our outside boards.<\/p>\n
During the nautical activities we offer, you are sure to get wet, even if less than 5% of paddlers actually flip during the descent. If you tend to be cold, wearing a wetsuit, available to rent here or your own, is a great solution to stay comfortable all day.<\/p>\n
Please consult the temperature forecast for the day of your activity and plan your clothing and gear accordingly. Always prefer synthetic (fleece, polyester, nylon) and wool to cotton. If there are chances of precipitations, bring along a raincoat or windstopper jacket.[\/vc_hoverbox][vc_hoverbox image=”40146″ primary_title=”Can I access the river without a boat?” primary_title_font_container=”color:%23000000″ primary_title_use_theme_fonts=”yes” hover_title=”” hover_align=”left” align=”left” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660414021019{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n
On Cime Aventures campground, you will find two river access: the wharf and a descent to the river shore by yurt #3<\/strong> . <\/span><\/p>\n Access to the river is free, but there is no lifeguard on site<\/strong> and therefore, the use of these accesses are at your own risk. <\/span><\/p>\n Please use an eco-friendly sunscreen (without nanoparticles)<\/strong> for the respect of the habitat of the Atlantic salmon. We sell such sunscreen at the front desk! <\/span><\/p>\n Note that ZEC de la rivi\u00e8re Bonaventure has decided to prohibit swimming in 22 of the 98 pools on\u00a0 the river. There are signs to inform you of the prohibitions, please respect them as the ZEC can issue statements of offence.<\/span><\/p>\n [\/vc_hoverbox][vc_hoverbox image=”40148″ primary_title=”Is there a playground?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660563438066{margin-top: 20px !important;margin-bottom: 20px !important;background-color: #ffffff !important;}”]The playground is situated by the Wagamet auditorium. There are 9 modules for children 2 to 12 years old. Parent supervision is required at all times.[\/vc_hoverbox][vc_hoverbox image=”40174″ primary_title=”Can I bring my dog for river activities?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”Pets” align=”left” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660579923934{margin-top: 20px !important;margin-bottom: 20px !important;}” primary_title_link=”url:https%3A%2F%2Fcimeaventure.com%2Fanimaux%2F|title:Animaux%20domestiques”]<\/p>\n Mandatory muzzle for bus transport <\/span><\/p>\n [\/vc_hoverbox][vc_hoverbox image=”35372″ primary_title=”All running water is drinkable! ” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1724862313840{margin-top: 20px !important;margin-bottom: 20px !important;background-color: #ffffff !important;}”]All our sites and accommodations have running potable water that comes from an artesian well and does not require chlorination. That being said, it is hard water. This does not affect the potability but it can leave white marks in containers where the water is boiled. These marks are easily washable and consist of the only downside as far as water quality. We are sorry for any inconvenience.[\/vc_hoverbox][\/vc_column][vc_column width=”1\/3″][vc_hoverbox image=”38322″ primary_title=”What do I need to make a reservation?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660334140319{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n [\/vc_hoverbox][vc_hoverbox image=”39871″ primary_title=”Will I get a refund if I cancel?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” hover_align=”left” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660413972064{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n No refund if: <\/span><\/strong><\/p>\n Full refund or possibility of postponement free of charge if:<\/strong> <\/span><\/p>\n Cancellation insurance: <\/span><\/strong><\/p>\n [\/vc_hoverbox][vc_hoverbox image=”39769″ primary_title=”Do you have a restaurant or convenience store on site?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660563611784{margin-top: 20px !important;margin-bottom: 20px !important;}”]There is no restaurant or convenience store. The Wagamet Community Hall is open from 7:00 a.m. to 10:00 p.m. Vending machines are available: Coffee, sandwiches, chips, candy, beverages, emergency items for camping, etc.<\/span>[\/vc_hoverbox][vc_hoverbox image=”35689″ primary_title=”How come is the water so clear?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660580151794{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n Wagamet (Oua Ha Mout) is the Mi’qmak name for the Bonaventure River and means “The wave is clear”. <\/span><\/p>\n The river that you will have the chance to descend is among the clearest in the world and owes its clarity to the fact that it has its source in the remote and wild environment of the Chic-Chocs mountains. Since the river bed is made up of limestone, very few suspended particles end up in the water, unlike rivers with sandy bottoms. <\/span><\/p>\n To protect the river and the Atlantic salmon that call it home, we ask that you: <\/span><\/p>\n [\/vc_hoverbox][vc_hoverbox image=”35702″ primary_title=”Is there electricity on the campsites?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660584873861{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n Limited electricity <\/span><\/strong><\/p>\n We have a few sites with 15 amp electricity. It is a limited amperage which does not allow the simultaneous use of several electrical appliances (heating, toaster, microwave, air conditioning, etc.). In case of overload of the circuit (if the breaker jumps), come and tell us at the frontdesk and we will restart it. If you redo what you were doing when the overload happened, it will happen again.<\/span><\/p>\n [\/vc_hoverbox][\/vc_column][vc_column width=”1\/3″][vc_hoverbox image=”40156″ primary_title=”Is it cancelled if it rains?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660338116578{margin-top: 20px !important;margin-bottom: 20px !important;}”]It is very rare that Cime Aventures cancels a departure because of the weather. Our activites take place when it’s raining or when there are chances of electrical storm<\/strong>. Conditions that would cancel our activities are : excessive fload, hurricane or risk or tornado.<\/p>\n If you want to be able to cancel depending on weather, consider purchasing our cancellation insurance for 10% of total reservation<\/strong>. The insurance allows you to cancel or report (if available) up until 5PM the day before your arrival.[\/vc_hoverbox][vc_hoverbox image=”856″ primary_title=”At what time can I check in?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660414178881{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n You can take possession of your accommodation or campsite at 3:00 p.m.<\/strong> at the earliest. <\/span><\/p>\n Our team does its best to clean all accommodation units between 11:00 and 15:00<\/strong>. If the accommodations are ready before, we will be happy to let you settle in early. <\/span><\/p>\n You must leave your accommodation by 11:00<\/strong> on the day of your departure. Failure to respect the departure time will incur additional charges.<\/span><\/p>\n [\/vc_hoverbox][vc_hoverbox image=”420″ primary_title=”What if I miss the bus?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660414573249{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n Our departures leave on time with punctual people. You must be there 45 minutes before your departure for the Famous tour and the Early Bird tour, as well as all canoe-camping shuttles. Our daily shuttle for people with personnal boat leaves at 4:30 p.m. and will not wait either. <\/span>If you arrive at or after the shuttle’s departure time, the shuttle will leave without you and without possibility of refund. <\/span><\/p>\n For the return shuttles of the Family tour, no one will be left behind: the patroller closing the river ensures that all participants are out of the river.<\/span><\/p>\n [\/vc_hoverbox][vc_hoverbox image=”39684″ primary_title=”I live with a disability, what can I do at Cime Aventures?” primary_title_font_container=”color:%23000000″ primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660572655449{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n Are you a person living with a disability? Although nautical activities generally require good mobility, the Family Tour can be adapted to suit particular needs, depending on what they are. In order to adapt our activities to the specific needs of people who visit us, we invite you to contact us either by phone 418-534-2333 or email info@cimeaventure.com so that we can assess the feasibility of an activity for you.<\/span><\/p>\n [\/vc_hoverbox][vc_hoverbox image=”40171″ primary_title=”Are dogs allowed on the campground?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660582826837{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n Pets, on a leash and under supervision, are accepted on the site. In accommodation, they are allowed in the sector of camping sites and cabins 31 and over as well as in the family cabins Orion, Venus, Atlantis and Cassiop\u00e9e. A maximum of 2 pets are accepted per accommodation unit. An additional $25 fee for cabin stay is charged. You must collect their excrements and dispose of them during in garbage bins your stay. When making your reservation, you must sign online the contract of acceptance of the rules of supervision related to pets on the site.<\/span><\/p>\n More information on pets here<\/a>[\/vc_hoverbox][vc_hoverbox image=”841″ primary_title=”Can I empty my grey and black water?” primary_title_font_container=”color:%23ffffff” primary_title_use_theme_fonts=”yes” hover_title=”” css_animation=”fadeIn” use_custom_fonts_primary_title=”true” css=”.vc_custom_1660585274874{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n No dump station <\/span><\/p>\n We do not have a dump station on site or sewer service at campsites. The municipal dump station is located at the Beaubassin beach campground<\/a> (9km from our place) and is available to everyone at the rate of $5 without reservation.<\/span><\/p>\n\n
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